1. General Provisions
The general terms and conditions of business of the online store menstra.eu (hereinafter: online
store) are composed in accordance with the Consumer Protection Act (ZVPot-1), the Electronic Commerce Act
on electronic commerce in the market (ZEPT), the Personal Data Protection Act
(ZVOP-2) and the General Data Protection Regulation (GDPR) and based on the recommendations
Chamber of Commerce and Industry of Slovenia. The general terms and conditions of business define the operation of the online
store, the rights and obligations of the user, and the business relationship between the company Menstra
d.o.o., Štihova ulica 13, 1000 Ljubljana, registration number: 7418353000, tax number:
86587587 (hereinafter: provider) and customers.
The user is bound by the general terms and conditions valid at the time of purchase (order submission
online order). The user is specifically warned about the terms and conditions each time they place an order
the general terms and conditions of business and confirms that they are aware of them by placing an order.
2. Availability of information
The provider undertakes to always provide the buyer with the following information:
the identity of the company (name and registered office of the company, registration and tax number),
contact information that allows the user to communicate quickly and efficiently
(email, phone),
essential characteristics of goods or services (including after-sales services and
warranties),
availability of products (each product or service offered on the website,
should be accessible within a reasonable time),
the conditions of product delivery or service execution (method, place, and delivery time),
all prices must be clearly and unambiguously defined and it must be evident
shown, whether they already include taxes and shipping costs,
method of payment and delivery,
the validity period of the offer,
the period in which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition
also about whether and how much it costs the buyer to return the product,
an explanation of the complaint procedure, including all contact information or
customer service.
3. Prices
All prices in the online store are listed in euros (€) and do not include VAT, as the company
Menstra d.o.o. is not a VAT payer. Prices are valid at the time of order submission and do not have
pre-determined validity. Prices apply in the case of payment with the above-mentioned methods
payment, under the above conditions. Despite exceptional efforts to ensure
Despite exceptional efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this
in the event, or if the price of the item changes during order processing,
the provider will inform the buyer and allow them to withdraw from the purchase or offer a solution,
that will be mutually satisfactory.
4. Payment Methods
The provider offers the following payment methods:
Cash on delivery: The buyer pays for the ordered products to the delivery service upon
upon receipt of the shipment.
Payment with payment cards: The buyer can pay with debit or credit
with cards (Visa, Mastercard, etc.) via a secure payment gateway.
Payment via PayPal system: The buyer can pay via their PayPal account.
5. Delivery
The provider will deliver the ordered products within the agreed time. Delivery is carried out by the
GLS delivery service. Delivery costs are stated when placing the order and depend on the value
order and the chosen delivery method. The provider reserves the right to change
delivery service, but undertakes to inform the buyer about it.
6. Right of Withdrawal from the Contract
The buyer has the right to notify the provider within 14 days of receiving the goods that they are withdrawing from
the contract, without having to state the reason for their decision. The period begins to run
the day after the date of receipt of the goods. The only cost to the buyer in connection with
withdrawal from the contract, is the cost of returning the goods. The goods must be returned to the provider
no later than 14 days from the notification of withdrawal from the contract. The goods must be
undamaged, in the original packaging, and in unchanged quantity. A copy of the invoice must be
attach a copy of the invoice. The provider returns the received payments to the buyer within 14 days of receiving
notification of withdrawal from the contract. The provider may withhold the refund of received payments until
receipt of the returned goods or until the buyer provides proof that the goods have been sent
back.
7. Complaints and Warranty
The provider is liable for material defects on goods in accordance with the provisions of the Consumer Protection Act.
consumers. The buyer can exercise their rights regarding a material defect if they
notifies the provider of the defect within two months from the day the defect was discovered.
The provider must respond to a written complaint within eight days of receipt. The warranty
for products applies in accordance with applicable legislation and the manufacturer's conditions.
8. Personal Data Protection
The provider is committed to permanently protecting all personal data of the user in
in accordance with ZVOP-2 and GDPR. All data obtained through the online store will be
used exclusively for the purposes of order execution and delivery, statistical analysis, and
improving the operation of the online store. More detailed information on personal data protection
data are available in the Privacy Policy.
9. Dispute Resolution
The provider strives to resolve any disputes amicably. In the event that
an amicable solution is not possible, the District Court in Ljubljana is competent for resolving disputes.
in Ljubljana. The provider does not recognize any out-of-court dispute resolution provider
consumer disputes as competent for resolving consumer disputes, which would be
the consumer can initiate in accordance with the Consumer Dispute Resolution Act.
disputes.
10. Final Provisions
The provider reserves the right to change the general terms of business without
prior notice. Changes take effect on the day they are published on the website.
The user is obliged to regularly monitor changes to the general terms and conditions. These general terms and conditions
valid from 24. 4. 2026.
Menstra d.o.o. Štihova ulica 13 1000 Ljubljana menstra@info.eu
